close

How to fix a Tesco Hudl with a frozen screen

Tesco Hudl2 – how to fix the charging issue

By on(  )

Launched in October 2014, the Tesco Hudl2 was the eagerly anticipated follow-up to the original Tesco Hudl. With a very reasonable price tag, decent tech specs and stylish looks, it has proved as popular as its predecessor.

But some users have told us they’ve experienced various problems when charging their device, which has caused disappointment and frustration. We investigate what’s happening and, more importantly, how to fix it.

– find out which models aced our tests

What’s the problem?

Some users have reported it can take days for their Hudl2 to reach a full charge, while others have been unable to charge their Hudl2 at all.

Some have also reported problems using the device while it’s charging, with the battery seeming to expend more energy than it can take in. They noticed the charge level dropping even though the device was plugged in.

How can I fix it?

While waiting for an official fix, many Hudl2 users have tried to solve the charging issue for themselves – with mixed and often disappointing results.

We got in touch with Tesco and found the supermarket giant has this week released a permanent fix which should solve your charging problems for good. It’s similar to the .

A Tesco spokesperson said:

A software update went live yesterday and aims to fix the charging issues which a small number of users have experienced. The majority of Hudl2 users will receive this update by the 27th January and they will need to accept the update in order for the issue to be resolved.

Your Hudl2 should automatically find the update and ask whether you’d like to download it – a star logo will appear in the top left-hand corner of the screen, and you will need to accept the request.

If you want to apply the software update manually, you should also be able to find it in your Hudl2’s settings.

What if it still doesn’t charge?

Tesco is confident that users won’t experience any issues charging their device once the fix is applied. However, if you continue to experience issues then please let us know in the comments section below.

A Tesco representative advised us that any customers unhappy with the fix, or who still need support, should contact the Hudl helpline team on 0800 323 4065 (or +44 3301 234065 from overseas or a mobile). Again, please do tell us in the comments below if you have any issues on that front.

More on this

– find out how the tablet did in our tests – which tablets do best? – check out the best of the rest

Categories:

Tagged as:


best online auto insurance quote comparison     auto insurance quote comparison 2014


TAGS


CATEGORIES

.