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The Progressive Group of Insurance Companies has always lived up to its name by being one step ahead of the insurance industry, and finding new and affordable insurance solutions. We began in 1937 with the first drive-in claims office, became the first to introduce reduced rates for low-risk drivers, and then changed the insurance shopping experience by offering comparison rates on the Web.
Progressive continues to find better ways to serve you with our new and personalized Snapshot® program and our Name Your Price® car insurance shopping option.
On March 10, 1937, Joseph Lewis and Jack Green started Progressive Mutual Insurance Company. They wanted to provide vehicle owners with security and protection, and they thought an insurance company was a good investment for a couple of lawyers who were just getting started.
Since its beginning, Progressive has taken an innovative approach to auto insurance. We offered drive-in claims service before any other auto insurance company, and, in another industry first, we allowed customers to pay their premiums in installments — an appealing option for those who couldn’t afford annual payments. Progressive wanted — and still wants — to make auto insurance accessible and easy so more people could protect their vehicles.
By 1951, Progressive’s growth prompted a move to new offices in downtown Cleveland. In 1955, Jack Green became CEO after the death of Joe Lewis, and Peter Lewis, Joe’s son, began his career with Progressive. Peter immediately began looking for ways to distinguish the company from its competitors. In 1956, Progressive Casualty Company was formed to write auto insurance for high-risk drivers. Today, the company insures all types of drivers.
More growth and expansion in the 1960s brought about the formation of The Progressive Corporation. In 1965, Peter Lewis assumed the title of CEO, a position he held for 35 years until he turned the reins over to Glenn Renwick, current CEO and President, in 2000.
Progressive’s steady growth continued through the years, which helped fuel the decision to become a public company in 1971. Three years later, in 1974, Progressive moved its headquarters to the Cleveland suburb of Mayfield Village.
The next two decades saw steady growth for the company, and in 1987, Progressive surpassed $1 billion in premiums. That same year, the New York Stock Exchange listed Progressive stock under the PGR symbol.
Our business philosophy was to approach auto insurance in an innovative way — like no other company had. From that mindset came the following industry standards and achievements:
In the early 2000s, Progressive changed its claims focus to provide a better overall experience for every party involved in a claim, including the customer and the body shop. This focus helped us launch our concierge level of claims service — another industry first — in 2003. With this level of service, Progressive oversees all elements of the claims/repair process on behalf of drivers involved in accidents, which reduces the time drivers spend managing repairs from about four days to 15 minutes. Customers simply drop off their cars at a claims service center, located in select markets, and pick them up once the repairs are complete — Progressive takes care of everything in between.
In 2006, Progressive expanded its concierge level of claims service to address the special needs of drivers whose vehicles are unrepairable as the result of an accident. Our Total Loss Concierge service helps customers find a replacement vehicle at a competitive price — and helps them find financing, too.
Currently, Progressive is one of the largest auto insurance groups in the United States, thanks to innovations including comparison rates and 24/7 customer and claims service. Our growth continues at a steady pace, too: Between 1996 and 2005, Progressive grew an average of 17 percent per year, from $3.4 billion to $14 billion.
In 1995, when the Internet was just gaining popularity, Progressive stepped ahead of the competition and became the first major auto insurer in the world to launch a Web site. The site was primarily informational, but it soon became more interactive. By 1996, consumers could obtain comparison rates online, and by 1997, they could buy auto insurance policies online in real time.
The site has continually evolved with technology, and today, customers can use the following features, 24/7, on Progressive’s Web sites:
And that’s not all. With Progressive, you can insure more than just your car — we offer insurance policies for motorcycles, boats/PWC,RVs, business vehicles, snowmobiles and Segway® HTs. We can also assist in helping you find homeowners insurance.
We want to stay one step ahead of the competition by offering customers the products and services they want, when they want them. It’s our philosophy — and it’s helped make us one of the largest auto insurance groups in the country.
With our new Snap Shot device, all you have to do is plug it into your cars device port and start saving. The Snap Shot device keeps track of your driving for 30 days. It will monitor how often you slam the brakes, how many miles your drive, and how often you drive between midnight and 4 a.m. After 30 days, we will determine how safe a driver you are and get you the savings you deserve.
It is as easy as 1-2-3. Step 1, start your auto quote by telling us about you and the vehicle you drive. Step 2, Tell us what your auto insurance budget is and we will give you a list of packages closest to your price. Step 3, Customize your package in order to get it as close to your needs and price as possible.
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