TAGS
Mailed payments only accepted at this location.
Chrysler Capital-Lease P.O. Box 660647 Dallas, TX 75266-0647Mailed payments only accepted at this location.
Mailed payments only accepted at this location.
Yes. We offer a free automatic payment plan to qualified customers. To enroll, call us toll-free at (855) 563-5635 and have your bank account, routing and check numbers available when you call. The Auto Pay Authorization Form – required for Auto Pay application by mail or fax – can be found by clicking the link below, or is also available on the back of your customer statement.
Aside from online payments, there are two other ways to get your payment to us quickly: MoneyGram Express and Western Union Quick Collect. Please note that you will be charged certain fees for using these expedited services. (However, these fees are almost always less than the loan’s daily accrual of interest and late fees.) Use the following links for information regarding and
We accept payments from personal checking or savings accounts and debit cards via telephone. Call us toll-free at (855) 563-5635 and have your card information or bank account routing and check numbers available when you call. Please note a convenience fee may apply.
(Principal Balance x Contract Interest Rate) / 365 = Daily InterestExample: ($10,000 x 18%) / 365 = $4.93
All payments, whether personal checks, electronic payments, or checks by phone may be submitted more than once.
Chrysler Capital does not offer a refinancing option on existing Chrysler Capital loans. For additional information, please contact a Chrysler Capital account representative at 855-563-5635.
Depending on the state you live in, you may be assessed a late fee if your payment is 10 days past due. For example, if your payment is due on the 5th of each month, it must be received by the 14th to avoid a late fee.
In accordance with your contract, you must make timely payments each month. If you believe you cannot make your monthly payment on time, please contact an account manager right away. Account managers may be reached toll-free at (855) 563-5635.
If your account is current, you may request a due date change of up to 29 days from the original due date, or as late as the 25th of the month. Please note that a due date change is permanent. To request such a change, please call one of our account managers toll-free at (855) 563-5635.
Verify that the SSN and birth date information entered is correct. The same email address that is being used for another customer’s user name (even if it is the co-borrower on an account) cannot be used. Try again using another email address.
User Names must be a minimum of 6 characters and may not exceed 25 characters.
Certain account statuses require personal attention and will require that you speak to a customer account representative. Please call the number provided – (855) 563-5635.
The system will not allow updates between 11:30 p.m. and 5 a.m. CT (12:30 a.m. and 6 a.m. ET) daily while the systems are being updated.
There is a live chat link on the top right-hand side of each tab. Agents that can answer specific questions via a text session are available Monday-Thursday from 7 a.m. to 9 p.m. CT (8 a.m. to 10 p.m. ET) and Friday from 7 a.m. to 7 p.m. CT (8 a.m. to 8 p.m. ET).
On the Statements tab, choose the desired statement date from the drop-down menu and the chosen information will be presented.
On the Statements tab, choose the desired statement date from the drop-down menu and the chosen information will be presented.
On the Request Payoff tab, choose the “Request Payoff” button.
On the login screen, choose “I forgot my username” and enter the email address that was used when the account was created. You will be prompted to answer three security questions. Upon successful validation, your user name will be displayed.
If you would like to make an electronic payment via check, debit card, or set up a recurring payment schedule, click the “Pay Now” button on the right-side of any tab and you will be linked to SpeedPay via a separate window.
OR
Choose the tab and view all payment options and specifics.
Chrysler Capital releases its lien on accounts that have been paid in full based on individual state rules and regulations. The release of lien may be a separate document or it could be the original vehicle title, with the lien signed off on the front. All titles and releases of lien are sent via regular, first-class mail.
Original Titles If you receive the title from Chrysler Capital, it is recommended that you visit your local DMV or tag office and apply for a clear title. A lien remains attached to the VIN in the state’s system of record until you, the registered owner, request that it be removed and show proof that the lien has been paid. If you choose not to apply for a lien-free title, and the title is misplaced or damaged in any way, you will then need to contact Chrysler Capital for a release of lien before you will be able to apply for a duplicate title from your state. The fee to apply for a lien-free title varies by state. In most cases, there will also be a fee to obtain the release of lien.
A release of lien is a document stating a lender’s interest in a vehicle has been satisfied and it may be sent in lieu of a title document for many reasons, such as title-holding states, titles never received from state DMVs and misplaced or damaged titles. Where an original title is available the lien is satisfied on the title and is forwarded to the appropriate party. In such cases an additional release of lien will not be issued for a minimum of 30 days.
The states listed below are known as title-holding states. Title holding states are those where the DMV forwards the title to the registered owner versus the lien holder. If you reside in one of these states and have never received the title for your vehicle, you will want to call your local DMV or tag office to inquire about the process to apply for a duplicate title.
Occasionally, titles are lost in the mail, misplaced or damaged. In these cases, a release of lien is created and forwarded in lieu of the title document. Once received, the release of lien should be taken to your local DMV or tag office where you can apply for a lien-free title.
These states offer and/or require electronic title programs:
If you are considering selling your vehicle to another individual, you will need to pay off your loan and obtain the title or release of lien first. If you received an original title, you may transfer ownership and remove the lien in one transaction by signing over the title to the new owner on the back.
If you live in one of the states listed below, you should have received your title from the state shortly after you purchased your vehicle. You can attach the release of lien document received from your lender to the title and sign over ownership of the vehicle. Again, the transfer of ownership and removal of lien holder can be done all in one transaction. If, however, you did not receive or have misplaced the title, you will need to apply for a duplicate title before moving forward with the sale of your vehicle.
If you’ve received a release of lien and do NOT live in one of the states listed, you will need to apply for a duplicate title before moving forward with the sale of your vehicle.
If you are considering trading or selling your vehicle to a dealership, the dealership will typically take care of a loan payoff and title collection as part of the transaction. Once the payoff is received, title release documents will be forwarded directly to the dealership that paid off the loan.
Please use this if the title needs to be sent to anyone other than the registered owner of the vehicle. Without authorization to do so, Chrysler Capital may mail the title to the address on file for the registered owner. Please mail form with final payment.
If you have additional questions regarding how to transfer the title of your vehicle, visit your state website or local DMV or tag office. If you are unsure how to access the website for your state, you can use or to be directed to your state’s vehicle title and registration information. From these sites, you can access and download forms you may need, get general information regarding standard transactions, and/or obtain contact information for your local DMV or tag office so you may ask more specific questions.
The first step is to visit the website or local office of the state to which you recently located. There you can obtain information regarding individual state requirements and/or time frames in which the transfer of registration must be completed. If you are unsure how to access the website for your state, you can use or to be directed to your state’s vehicle title and registration information. From these sites, you can access and download forms you may need, get general information regarding standard transactions, and/or obtain contact information for your local DMV or tag office so you may ask more specific questions.
Many states require the existing title be surrendered in order to reissue a new title. If this is a requirement of your new state of residence, ask the title clerk at your local DMV or tag office to send Chrysler Capital a request for the title. The request can mailed to:
Chrysler Capital
Title Department P.O. Box 961272 Fort Worth, TX 76161 (855) 531-5531Once the request is received from the DMV or tag office, Chrysler Capital will arrange for the title to be mailed. The title will be mailed directly to the DMV or tag office making the request. Because of the lengthy process in pulling and preparing the title, please allow a minimum of two weeks for the DMV or tag office to receive the title. All requests for title are sent via regular, first-class mail.
If the state in which your vehicle is currently titled is listed below, you should have received the title directly from the state DMV shortly after purchasing the vehicle. If you previously resided in one of these states and do not have the title, you will need to contact the DMV or tag office in your former state of residence in order to obtain a duplicate title.
These states offer and/or require electronic title programs:
If you have additional questions regarding a relocation request, you may contact the Chrysler Capital title department at (855) 531-5531.
The first step is to visit the website or local office of the state in which you reside. There you can obtain information regarding individual state requirements and/or time frames in which the transfer of registration should be completed. If you are unsure how to access the website for your state, you can use or to be directed to your state’s vehicle title and registration information. From these sites, you can access and download forms you may need, get general information regarding standard transactions, and/or obtain contact information for your local DMV or tag office to ask more specific questions.
Many states require the existing title be surrendered in order to reissue a new title. If this is a requirement of your state of residence, ask the title clerk at your local DMV or tag office to send Chrysler Capital a request for the title. The request and above mentioned legal documents can be mailed to:
Chrysler Capital Title Department P.O. Box 961272 Fort Worth, TX 76161 (855) 531-5531Once the request is received from the DMV or tag office, Chrysler Capital will arrange for the title to be mailed. The title will be mailed directly to the DMV or tag office making the request. Because of the lengthy process in pulling and preparing the title, please allow a minimum of two weeks for the DMV or tag office to receive the title. All requests for title are sent via regular, first-class mail.
If the state in which your vehicle is currently titled is listed below, you should have received the title directly from the state DMV shortly after purchasing the vehicle.
These states offer and/or require electronic title programs:
If you have additional questions regarding a name change request, you may contact the Chrysler Capital title department at (855) 531-5531.
Some states require a title be placed in the lender’s name when a vehicle is repossessed. This may be the case with your title. While Chrysler Capital makes every effort to place the title back into the registered owner’s name upon reinstatement of the loan, there are occasional situations that prevent us from doing so without participation of the registered owner.
If you are unable to renew the registration of your vehicle and it has previously been repossessed, contact the Chrysler Capital title department at (855) 531-5531.
To remove your name from the title, please contact Chrysler Capital’s title department at (855) 531-5531. Chrysler Capital will provide a name removal packet, which will need to be completed and returned to Chrysler Capital before the process can begin. You can only have your name removed from the title if there is currently a co-borrower listed on the loan and title.
You must also request title removal documentation from the DMV for the original title.
To obtain the required forms, visit the website or local office of the state in which you reside. There you can obtain information regarding individual state requirements for name removal. If you are unsure how to access the website for your state, you can use or to be directed to your state’s vehicle title and registration information. From these sites, you can access and download forms you may need, get general information regarding standard transactions, and/or obtain contact information for your local DMV or tag office to ask more specific questions.
Many states require the existing title be surrendered in order to reissue a new title. They may also require a letter of permission from the lender before removing a registered owner’s name. If either, or both, is a requirement of your state of residence, ask the title clerk at your local DMV or tag office to send Chrysler Capital a request for the title. Once the request is received from the DMV or tag office, Chrysler Capital will arrange for the title mailed. The title will be mailed directly to the DMV or tag office making the request. Because of the lengthy process in pulling and preparing the title, please allow a minimum of two weeks for the DMV or tag office to receive the title. All requests for title are sent via regular, first-class mail.
If the state in which your vehicle is currently titled is listed below, you should have received the title directly from the state DMV shortly after purchasing the vehicle. It is likely, even though you hold the title for the vehicle, the state will request a letter of permission from your lender before removing a name from the title and/or registration. If this is the case, please include this information upon faxing the Chrysler Capital name removal letter, along with where the permission letter should be faxed, emailed or sent.
These states offer and/or require electronic title programs:
If you have additional questions regarding a relocation request, you may contact the Chrysler Capital title department at (855) 531-5531.
The person you want to add would have to be on the original contract when the vehicle was purchased or refinanced. If not, they will not be able to be added to the title.
Additionally, if the person you want to add to the title has previously been removed, Chrysler Capital allows for only one change to be made to the title through the life of a loan. The second person will not be able to be re-added to the title.
If the person you wish to add to the title is on the contract and has not been previously removed, visit the website or local office of the state in which you reside. There you can obtain information regarding individual state requirements for adding a name to a title. If you are unsure how to access the website for your state, you can use or to be directed to your state’s vehicle title and registration information. From these sites, you can access and download forms you may need, get general information regarding standard transactions, and/or obtain contact information for your local DMV or tag office to ask more specific questions.
Many states require the existing title be surrendered in order to reissue a new title. They may also require a letter of permission from the lender before another person can be added as owner. If either, or both, is a requirement of your state of residence, ask the title clerk at your local DMV or tag office to send Chrysler Capital a request for the title. Once the request is received from the DMV or tag office, Chrysler Capital will arrange for the title to be mailed. The title will be mailed directly to the DMV or tag office making the request. Because of the lengthy process in pulling and preparing the title, please allow a minimum of two weeks for the DMV or tag office to receive the title. All requests for title are sent via regular, first-class mail.
If the state in which your vehicle is currently titled is listed below, you should have received the title directly from the state DMV shortly after purchasing the vehicle. It is likely, even though you hold the title for the vehicle, the state will request a letter of permission from your lender before adding a name to the title and/or registration. If this is the case, please fax a request for the permission letter to Chrysler Capital. Be sure to include the information regarding where the letter should be faxed, emailed or sent.
These states offer and/or require electronic title programs:
If you have additional questions regarding your request, you may contact the Chrysler Capital title department at (855) 531-5531.
Some states offer and/or require lenders to participate in electronic title programs, called ELT (Electronic Lien and Title) or e-title programs. If you reside in one of the following states, it is possible the no paper title for your vehicle has been created. Instead, the title is held as an electronic record and will only be printed upon request of the lien holder and/or registered owner.
How does an ELT or e-title program affect you, as the registered owner of the vehicle? You will see very little impact, unless you relocate to a different state, want to change your name on the title, or need a photocopy of your title for any reason. In these cases, a paper title must first be requested from the state, which adds to the time before the title can be forwarded to the requesting party. Once the title is printed and mailed back to the lender, it can then be forwarded to another DMV or tag office for updates, or a copy forwarded to you, the registered owner.
Each state with an ELT or e-title program varies slightly in how title transactions are processed once a loan is paid in full. See below for information on the various states.
This varies by state and the time of year. As with many other things, title offices have their busy seasons, and during busier times of the year it may take longer for a paper title to be issued. Once a request for a paper title has been submitted to the respective state, waiting for the document can add as little as one day or as long as six weeks to any process for which the paper document is required.
Some states are known as title-holding states. These are states which forward a vehicle title to the registered owner, versus the lien holder. They include:
A lender’s lien information is still recorded on the front of the title and the lender receives a separate document, reflecting interest in the vehicle. Some states refer to such documents as lien entry forms, lien cards, security interest filings, etc. Once a loan is paid in full, the lender will forward either the respective document or a release of lien to the registered owner or other interested party. This document will need to be attached to the title in order to complete any future transactions with that title.
If you do NOT reside in one of the states listed above and received your title prior to paying off your loan, contact Chrysler Capital immediately at (855) 531-5531.
Successful online payments receive a confirmation number by the payment system. It is important to record this confirmation number for your records until you confirm that your payment has been correctly debited from the account from which the payment was made.
Payments will be posted within two (2) to three (3) business days from the scheduled transaction date.
Payments made online generally post two (2) to three (3) business days from the scheduled transaction date. Once your payment is processed – and if your account is no longer has any past due items associated with it (interest, late fees, etc.) – collection calls will be discontinued.
Each financial institution has unique timelines for processing and posting financial transactions. Please contact your financial institution for details.
Please verify that we have your correct information by calling toll-free at (855) 563-5635. In addition to verifying your account number, date of birth and Social Security number, you should also review other parts of your customer profile that might have recently changed (address, phone number, etc.).
If your information is incorrect in our system, please update your information with a service representative. Please be advised that it takes one full business day for any updates to be processed.
Please contact us toll-free at (855) 563-5635 and explain the situation to a service representative. Your representative and, if necessary, a supervisor will determine if a refund is in order.
Please contact your financial institution to determine when a refund transaction will post to your account.
In instances of suspected fraud, please work directly with your financial institution(s) to resolve the issue. Your financial institution(s) should provide an avenue for disputing and settling fraudulent payments.
Please call our automated account information line, toll-free, at (855) 563-5635 to obtain payoff information, payment history and due date, or to update your account at any time. Information is available 24 hours a day in English and Spanish. You’ll need your account number or Social Security Number to access the system.
Mail payoff checks to:
Chrysler Capital P.O. Box 660335 Dallas, TX 75266-0335Mailed payments only accepted at this location
Overnight Mail for payoff checks should be sent to:
Chrysler Capital
1010 W. Mockingbird Lane Suite 100 Dallas, TX 75247Mailed payments only accepted at this location.
Please call our automated account information line, toll-free, at (855) 563-5635 to obtain payoff information, payment history and due date, or to update your account at any time. Information is available 24 hours a day in English and Spanish. You’ll need your account number or Social Security Number to access the system.
You may cancel your Vehicle Service Contract by completing the Service Contract Cancellation Form and faxing or mailing it to our headquarters (contact information listed on the form)
If your information is incorrect in our system, please update your information with a service representative. Please be advised that it takes one full business day for any updates to be processed.
Please call toll-free at 855-858-0808 to speak to one of our Insurance Representatives. Please have the following information available: the date of the accident, the insurance company’s name and phone number, claim number, and the insurance adjuster’s information – if applicable.
Please endorse the insurance check and mail it to Chrysler Capital, 5201 Rufe Snow Drive, North Richland Hills, TX 76180. Once the repairs to your vehicle have been completed and all required documentation has been received, we will endorse the check and send payment for the repairs to the licensed repair facility.
Insurance coverage is mandatory. Your contract includes a requirement to maintain an insurance policy on your vehicle that provides comprehensive and collision coverage, and to have a Loss Payee and Additional Insured Endorsement. Please make sure this information is correctly disclosed on the policy. Visit our to submit proof of insurance or update your insurance information. You may also Fax a copy of your current insurance policy to 800-713-0260. Or Mail Insurance information to:
Mail insurance information to:
ChryslerVehicle® P.O. Box 3610 Carmel, IN 46082 ChryslerLease® P.O. Box 4210 Carmel, IN 46082 Fax to: 800-713-0260
Customers must meet certain requirements prior to taking their vehicle out of the country. The requirements include:
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